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#88862: "Mobile safari stops working and won't reload to playable state"

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Ark Nova #378412304

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18 May 2023 19:42 • bumpusth • Defectul nu a fost replicat încă de programatori:

Mobile play stopped, reload didnt work. Safari.

CONSTANTLY an issue. Please fix before you let people's reputation be harmed by these bugs

18 May 2023 19:45 • GTSchemer • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

Over 55,000 games of Ark Nova were played before your report -- I realize it is frustrating, but this is an extremely rare case.

We need information to be able to help:

1. What move # did this occur? I see you are still making moves in the game.

2. What web browser version do you have? (Safari 16.4? Another version?)

3. Did you take a screenshot?

18 May 2023 20:22 • Tisaac • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

Also, you agreed to play the game in BETA, that's part of the possible thing you might encounter.

19 May 2023 23:09 • bumpusth • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

As long as people's reputation's aren't hurt by the game crashing, it's not a problem. If you are then please create some system that doesn't ding us for beta testing it.

Screenshot, no. Most of the people I know who have tried it on mobile devices have had issues. I can't get Ark Nova to work on mobile Firefox for iOS. Chrome for Androids and Safari for iOs, and both platforms seem to require most of us to reload in every game.

16.4.1a

I made moves by moving to a desktop. About 218-226 seems to correspond to it

20 May 2023 00:01 • GTSchemer • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

Chrome for Android has worked fine for everyone we know who has tried it. I just tested it again today, both on Android and Windows. No issue.

A developer just verified iPhone Safari today.

It is definitely isolated, there were 50,000 games played including mobile in alpha alone, without this happening once.

As Tisaac mentions, BGA warns you that beta games are beta, and it is best to avoid them if you are concerned about karma. If you are concerned, the Training Mode still exists in beta, and can be used.

20 May 2023 05:44 • GTSchemer • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

Update: We had someone test with Safari 16.4.1a mobile today and Ark Nova worked without problems.

@bumpusth do you have any sort of ad blocker, or firewall on your phone by any chance?

22 May 2023 21:07 • Tisaac • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

Please provide more information. It's clearly linked to your device/browser since you seems to be the only one reporting this.

23 May 2023 15:44 • GTSchemer • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

We have seen a few more reports of Safari not loading.

One user tested with Safari 16.4.1a and said it loaded fine. Another user tested with Safari 16.4.1a and said it does not load at all.

This leads me to believe that:

* The model of the iPhone itself may be an issue.
* Or, the user's chosen language may be an issue.
* Or, the game state (cards in hands, player options) may be an issue.

For anyone who cannot load with Safari, if you have access to desktop, can you please load your game on Firefox and take a screenshot?

23 May 2023 20:03 • All the bacon • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

So I’ve lost 30 rep points because of these bugs.

Refresh: not working
Browser restart: not working.

I’ve had this happening 4 times so far.

Chrome can’t open the games either. Will try to have a game with it, if someone will let me.

Will try to take post snapshots

27 May 2023 20:23 • xxdahlia • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

Had the same bug appear on mobile safari twice while using the snatch action during game no #381346342

First time reopening the browser fixed it, second time nothing did, and chrome also opened the game in the same bugged state until my time ran out. The screenshot is from chrome, but it looked the same on safari. imgur.com/a/8p31EqH

Have had issues with the game freezing in maybe 3 games before, but reloading always fixed it.

27 May 2023 23:14 • GTSchemer • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

@xxdahlia do you know what version of iOS you have, and what version of Safari?

28 May 2023 13:20 • Yrael • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

boardgamearena.com/3/arknova?table=377833074

game is stuck, it’s usually Sponsor when you have a large hand, or Draw cards actions again with a large hand.

i can log onto a desktop, take the turn and things return to normal afterwards

28 May 2023 13:21 • Yrael • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

iphone 13 Ios 16.4.1 (a)
I also tried via the mozilla app and it’s still stalls

28 May 2023 14:21 • Tisaac • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

Ok might be the grayscale filter then, safari/ios is really a pity on that topic

1 Jun 2023 21:19 • Tisaac • Bug-ul a fost rezolvat:

Should be better hopefully.

8 Jun 2023 20:01 • JasonS747 • Bug-ul a fost rezolvat:

Nothing works for me on Safari; Chrome works normally

8 Jun 2023 21:16 • GTSchemer • Bug-ul a fost rezolvat:

@JasonS747 can you please elaborate "nothing works"? You don't see the BGA website? Or you can't load an Ark Nova game because you see a white screen?

Can you take a screenshot?

What version of iOS and Safari?

9 Jun 2023 22:42 • JasonS747 • Bug-ul a fost rezolvat:

BGA doesn’t work at all on my iPhone Safari. It will not load; stays frozen trying to get to the home page. It now Only works on Chrome, luckily. This is new since June 8.

9 Jun 2023 23:17 • GTSchemer • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

@JasonS747 I understand, but which iPhone? Which version of Safari?

9 Jun 2023 23:18 • All the bacon • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

The bug seemed fixed now btw. Last update seems to be the One

9 Jun 2023 23:39 • bumpusth • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

It still fails in Firefox on iOS

11 Jun 2023 10:48 • JasonS747 • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

Safari on the iPhone doesn’t have a version, that I know of. The phone up to date. The iPhone is 11 Pro Max.
It is still not working for me.

2 May 2024 14:56 • Leads • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

Android phone user. If I accidentally leave and come back in during the Arc Nova game, I can't access the game. This situation forced me to get a penalty twice.

17 Jan 2025 19:18 • ElRomerica • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

18 Apr 2025 14:11 • Leon25 • Dezvoltatorii cer mai multe informaţii pentru a reproduce această eroare:

i cant pass

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#88862: "Mobile safari stops working and won't reload to playable state"

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