#58349: "Trying to reset my password results in "unknown email address" for my Premier account"
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| # | Status | Votes | Game | Type | Title | Last update |
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Descriere detaliată
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• Te rugăm copiază/lipeşte mesajul erorii pe care îl vezi pe ecran, dacă apare vreunul.
Unknown email address when trying to recover the password for my account.
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• Explică, te rugăm, ce ai vrut să faci, ce ai făcut, și ce s-a întâmplat
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Care e browserul tău?
Google Chrome v97
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• Va rugam copiati/lipiti textul afisat in engleza in locul limbii dumneavoastra. Dacă ai o captură de ecran cu acest bug (ceea ce îți sugerăm), poți folosi Imgur.com pentru încărcarea imaginii și pentru a pune link-ul aici.
Unknown email address when trying to recover the password for my account.
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• Este textul acesta disponibil în sistemul de traduceri? Dacă da, a fost tradus mai recent de 24 de ore?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Care e browserul tău?
Google Chrome v97
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• Vă rugăm să explicați sugestia exact și concis, astfel încât să fie cât mai ușor de înțeles.
Unknown email address when trying to recover the password for my account.
• Care e browserul tău?
Google Chrome v97
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• Ce a fost afișat pe ecran atunci când ai fost blocat (Ecran gol? O parte din interfața jocului? Mesaj de eroare?)
Unknown email address when trying to recover the password for my account.
• Care e browserul tău?
Google Chrome v97
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• Care parte din reguli nu a fost respectată de adaptarea BGA
Unknown email address when trying to recover the password for my account.
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• Se observă frauda când derulați reluarea? Dacă da, la a câta mutare?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Care e browserul tău?
Google Chrome v97
-
• Care a fost acțiunea pe care ai vrut să o faci?
Unknown email address when trying to recover the password for my account.
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• Ce ai făcut de ai produs această reacție/eroare?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. -
• Ce se întâmplă atunci când vrei să faci asta (apare o eroare, un mesaj din partea jocului in partea de sus a ecranului, ...)?
• Care e browserul tău?
Google Chrome v97
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• În ce etapă a jocului a apărut eroarea (care era instrucțiunea din acel moment) ?
Unknown email address when trying to recover the password for my account.
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• Ce se întâmplă atunci când vrei să acționezi în joc (apare o eroare, un mesaj din partea jocului in partea de sus a ecranului, ...)?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Care e browserul tău?
Google Chrome v97
-
• Descrieți, vă rugăm, problema de afișaj. Dacă ai o captură de ecran cu acest bug (ceea ce îți sugerăm), poți folosi Imgur.com pentru încărcarea imaginii și pentru a pune link-ul aici.
Unknown email address when trying to recover the password for my account.
• Care e browserul tău?
Google Chrome v97
-
• Va rugam copiati/lipiti textul afisat in engleza in locul limbii dumneavoastra. Dacă ai o captură de ecran cu acest bug (ceea ce îți sugerăm), poți folosi Imgur.com pentru încărcarea imaginii și pentru a pune link-ul aici.
Unknown email address when trying to recover the password for my account.
-
• Este textul acesta disponibil în sistemul de traduceri? Dacă da, a fost tradus mai recent de 24 de ore?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Care e browserul tău?
Google Chrome v97
-
• Vă rugăm să explicați sugestia exact și concis, astfel încât să fie cât mai ușor de înțeles.
Unknown email address when trying to recover the password for my account.
• Care e browserul tău?
Google Chrome v97
Raportează istoric
Finally the 3rd email many days later magically went into the inbox.
Your bug has probably been fixed already, or was linked to a temporary failure of BGA service.
In any case, when filling a bug report, make sure to have an explicit title linked to the incident (ex: with error message), so other players can recognize it and vote for it.
Adaugă ceva la acest raport
- Alt identificator de masă / de mutare
- A rezolvat F5 problema?
- Această problemă a apărut de mai multe ori? De fiecare dată? Ocazional?
- Dacă ai o captură de ecran cu acest bug (ceea ce îți sugerăm), poți folosi Imgur.com pentru încărcarea imaginii și pentru a pune link-ul aici.
